Forrester Report: The Chief Customer/Experience Officer Playbook
Broad, customer-centric initiatives are rapidly becoming essential in business today, which means that many firms are looking to the newest addition to their C-suite – the Chief Customer/Experience Officer – to drive customer experience efforts. Download this Forrester report: The Chief Customer/Experience Officer Playbook to learn five top keys to success in the CC/EO role as outlined by seasoned executives.
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