Voice Self-Service White Paper
Voice Self-Service Leverages the Knowledge Base to Improve Customer Experience
Does your company provide customers with a consistently excellent experience across all departments and all communication channels? Can your customers quickly and easily get answers to their questions, whether they call you, email you or search your web site? Do you have mechanisms in place for continuously measuring and improving your customer experience?
RightNow can help your organization deliver a competitively superior customer experience across the board – and reap the significant bottom-line benefits that result when your customers are happy and loyal.
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